Search
Enhanced interrogation options
-
Module
Enhanced interrogation options
6 Topics
45 mins
Pega Robotic Automation 22.1 -
To perform more complex actions in Pega Robot Studio, you must use different approaches than just the default interrogation options. Robot Studio...
Error resolution and troubleshooting
-
Module
Error resolution and troubleshooting
4 Topics
30 mins
-
Attended and unattended robots can encounter various issues that affect their performance and task completion. Learn how to identify, resolve, and...
Establishing the robotic infrastructure
-
Module
Establishing the robotic infrastructure
4 Topics
35 mins
-
A robotics administrator must understand how Pega Robot Manager works in the Enterprise Class Structure of Pega Platform™. Learn how Robot Manager...
Implementing Interaction Framework
-
Module
Implementing Interaction Framework
6 Topics
37 mins
-
Implementing the Interaction Framework methodology allows the developer to recognize its strength in the development process for creation of unique...
Implementing service requests
-
Module
Implementing service requests
3 Topics
20 mins
Pega Customer Service 8.7 -
In this module, learn how to refactor your existing Pega Customer Service™ service requests by using the two recommended design methodologies. The...
Initiating a call from a messaging interaction
-
Module
Initiating a call from a messaging interaction
1 Topic
10 mins
Pega Customer Service 8.8 -
Customer service representatives (CSRs) resolve customer queries by initiating calls during chat interactions. When a customer becomes unavailable to...
Integrating applications with Pega Robot Manager
-
Module
Integrating applications with Pega Robot Manager
3 Topics
35 mins
Pega Robot Manager 8.5.3 -
Describe how Pega Robot Manager™ works in the Enterprise Class Structure of Pega Platform™ by creating an application through the New Application...
Intelligent recording of automations
-
Module
Intelligent recording of automations
4 Topics
30 mins
Pega Robotic Automation 22.1 -
The basis of Pega Robot Studio is in its interrogation process; however, there are times where the interrogation and building of automations can be...
Managing automation deployments within an organization
-
Module
Managing automation deployments within an organization
5 Topics
1 hr 5 mins
Pega Robot Manager 8.5.3 -
Learn the roles of users with access to Robot Manager, the process of creating users and departments, the process of maintaining users and departments...
Managing desktop runtime configurations remotely
-
Module
Managing desktop runtime configurations remotely
3 Topics
20 mins
-
With the ability to modify the runtime configuration files remotely from the Robot Manager portal, an administrator can adjust user and robot machines...