Pega Digital Messaging delivers frictionless experiences over all the top consumer-preferred digital channels, including chat, Facebook, Apple...

Determine what data your application requires and who will use the application. Then, set up processes to capture data, send emails, and route work.

As a Pega Business Architect, you play a central role in designing the Data Model that underpins the Case Life Cycle.   

Learn how Pega applications...

You use Digital Messaging so that customers can communicate with your organization in real time on any device. Chat requests can be sent to any...

The Digital Messaging Manager lets you add chat connections and social messaging platforms to your Digital Messaging channel interface. The Digital...

Customer service representatives (CSRs) resolve customer queries by initiating calls during chat interactions. When a customer becomes unavailable to...

Chat and messaging configuration options define the properties for all the individual channels that support conversations between customer service...

U+ Bank wants to improve the experience of its customers with predictive and adaptive analytical models that drive personalized decisions. Following...