You use Customer Service data sources to add external data objects into the Pega Customer Service™ application. Within data sources, you can specify...

Decision tables and Decision trees are fundamental to enforcing business decisions. Decision tables are a helpful approach when you must test the...

Connectors are used to integrate with external systems. Errors related to application infrastructure or configuration may occur when a connector...

Most businesses have applications that handle a wide variety of business needs. Many of these applications need to exchange data with each other as...

Learn how to use field value rules to define items in a selection list presented to end users, which enables you to restrict the values of a property...

In Pega Platform™, you can add pre- and post-processing Actions to a Flow Action to manipulate data. These Actions enable you to add related tasks to...

When you use Application Settings for references to external systems, rather than fixed text values in Rule forms, you have much greater flexibility...

Learn how Pega Platform™ manages multiple users accessing the same Case and configure Case locking to avoid potential conflicts in production...

Often clients create or receive PDF files within a process that require the user to manually edit form fields or validate the fields and data to...