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1 hr 30 mins
In this mission, you learn how Pega Customer Service™ Case Management Edition allows you to utilize the Pega Platform™ case management capabilities in...
2 hrs 25 mins
Pega Voice AI assists CSRs during live phone interactions by suggesting actions based on real-time analysis of the conversation.
This module shows you how to create service requests using the Customer Service Request Template. Learn about the purpose, customization options, and...
Learn how Pega Voice AI™ integrates with your Pega Customer Service™ application. Understand the components of the Voice AI architecture and how these...
U+ Bank wants to offer its employees lunch services by creating a service request in which employees can select and then submit what they want to eat...
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