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Updating existing actions in bulk

  • Challenge

    Updating existing actions in bulk

    7 Tasks

    25 mins

    Visible to: All users
  • U+ Bank is cross-selling on the web by showing various credit cards to its customers. To serve its loyal customers better, the business decided to...

Updating the customer composite

  • Challenge

    Updating the customer composite

    2 Tasks

    5 mins

    Visible to: All users
  • You are being asked to create a new composite tab to display a summary of contact information. This will give agents one click access to get contact...

Using a database index for report performance 

Using a scorecard for action-level suitability

Using a scorecard for group-level suitability

Using behavioral data as predictors

  • Challenge

    Using behavioral data as predictors

    4 Tasks

    10 mins

    Visible to: All users
  • U+ Bank is implementing cross-selling of their credit cards on the web by using Pega Customer Decision Hub™. All available customer data, including...

Using breakpoints and diagnostic logs

Using CDH Assistant in Pega Customer Decision Hub

  • Challenge

    Using CDH Assistant in Pega Customer Decision Hub

    1 Task

    5 mins

    Pega Customer Decision Hub '24.1 Visible to: All users
  • Navigate through CDH Assistant, an intelligent assistant designed to support students in their learning journey, to engage and get answers to...

Using model scores as predictors

  • Challenge

    Using model scores as predictors

    4 Tasks

    15 mins

    Visible to: All users
  • U+ Bank is implementing cross-selling of its credit cards on the web by using Pega Customer Decision Hub™. To further enhance the predictive power of...

Using offline model scores as predictors

  • Challenge

    Using offline model scores as predictors

    3 Tasks

    15 mins

    Pega Customer Decision Hub '23 Visible to: All users
  • U+ Bank uses Pega Customer Decision Hub™ for engagement with its customers. Externally, the data scientist team produces many product group scores for...

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