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Voice AI Next-Best-Action Specialist Next Best Action Intermediate Customer Service Developer Advanced (Clear filters)

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Pega Voice AI

  • Mission

    Pega Voice AI

    7 Modules

    2 hrs 25 mins

         Visible to: All users

  • Pega Voice AI assists CSRs during live phone interactions by suggesting actions based on real-time analysis of the conversation.

    CSRs receive...

Voice AI components

  • Module

    Voice AI components

    2 Topics

    15 mins

         Visible to: All users

  • Learn how Pega Voice AI™ integrates with your Pega Customer Service™ application. Understand the components of the Voice AI architecture and how these...

Use Case - Creating a new contact policy

  • Challenge

    Use Case - Creating a new contact policy

    2 Tasks

    1 hr

         Visible to: All users

  • The migration of the applications to the Business Operations environment (BOE) is complete, and the change management process can begin. Now, all...
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