In this mission, you learn how Pega Customer Service™ Case Management Edition allows you to utilize the Pega Platform™ case management capabilities in...

You use Digital Messaging so that customers can communicate with your organization in real time on any device. Chat requests can be sent to any...

The Digital Messaging Manager lets you add chat connections and social messaging platforms to your Digital Messaging channel interface. The Digital...

In this module, learn about the key concepts, and best practices when implementing and deploying the Pega Care Management™ application.

This module shows you how to create service requests using the Customer Service Request Template. Learn about the purpose, customization options, and...

Chat and messaging configuration options define the properties for all the individual channels that support conversations between customer service...

Learn about the key concepts and best practices for configuring Patient 360, including setting the categories for tracking social determinants of...