Search
Routing email based on content
-
Module
Routing email based on content
3 Topics
25 mins
-
Pega Email Bot can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...
Testing practices for Pega applications
-
Module
Testing practices for Pega applications
4 Topics
41 mins
All Products -
This module explains the various practices and strategies that you can take when testing Pega Platform™ applications, as well as the metrics that you...
Testing your application
-
Module
Testing your application
6 Topics
1 hr 5 mins
-
Conduct unit testing on Rules to ensure application configurations behave as expected and leverage scenario tests to perform testing based on real...
The Deployment Manager pipeline
-
Module
The Deployment Manager pipeline
5 Topics
38 mins
-
This module covers the pipeline in Deployment Manager that has three elements to it, the application, the environments, and the process model. You...
Training the email bot
-
Module
Training the email bot
2 Topics
20 mins
-
Pega Email Bot uses natural language processing (NLP) to analyze and learn from patterns of conversation between customer service representatives...
Working with a deployment pipeline
-
Module
Working with a deployment pipeline
6 Topics
39 mins
-
In this module, learn how to create and edit a deployment pipeline. You also learn how to configure an application task and resolve intermediate...
Working with the Merge pipeline
-
Module
Working with the Merge pipeline
5 Topics
34 mins
All Products -
In this module, you will learn how to perform the following tasks:
- Create and edit a Merge pipeline
- Work with a branch, and then submit the branch...
Configuring and managing a deployment pipeline
-
Challenge
Configuring and managing a deployment pipeline
8 Tasks
15 mins
-
As a Release Manager, you are responsible for managing the application deployment pipelines with the help of the Deployment Manager. You have an...
Configuring intelligent routing
-
Challenge
Configuring intelligent routing
2 Tasks
10 mins
-
The U+ Bank email bot is set up. You are now expected to configure the email bot to react to customer requests, route work, and automatically respond...
Configuring the Email Manager portal
-
Challenge
Configuring the Email Manager portal
3 Tasks
15 mins
-
The U+ Bank email bot is set up, and you must configure the Email Manager portal to manually triage any emails that do not match the intelligent...