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PW24 Enhancing Customer Engagement with Pega Customer Decision Hub

  • Mission

    PW24 Enhancing Customer Engagement with Pega Customer Decision Hub

    5 Challenges

    1 hr 30 mins

    Pega Customer Decision Hub '24.1 Visible to: All users
  • Hands-on Training: Enhancing Customer Engagement with Pega Customer Decision Hub™ 

      Discover how Pega Customer Decision Hub™ solves business problems...

    24.1 Release notes

    • Module

      24.1 Release notes

      2 Topics

      25 mins

      Pega Platform '24.1 Visible to: All users
    • This module provides an overview of the significant changes and improvements in the Pega Infinity™ '24.1 release. Learn about the Pega GenAI™ features...

    Customer Decision Hub predictions

    Defining prediction patterns

    • Module

      Defining prediction patterns

      2 Topics

      20 mins

      Visible to: All users
    • Learn how to improve the predictive power of your adaptive models by configuring additional potential predictors in Pega Customer Decision Hub™. For...

    Digital messaging

    • Module

      Digital messaging

      3 Topics

      25 mins

      Visible to: All users
    • Pega Customer Service offers chat and messaging capabilities that provide flexibility to customers and adaptability for customer service...

    Pega Low-Code App Factory introduction

    • Module

      Pega Low-Code App Factory introduction

      2 Topics

      22 mins

      Pega Platform 8.4 Visible to: All users
    • Learn about low-code development and review how Pega Low-Code App Factory aids in effectively scaling low-code in an enterprise.

    Enabling Pega Customer Decision Hub agents

    Importing customer data from a CSV

    • Challenge

      Importing customer data from a CSV

      2 Tasks

      10 mins

      Visible to: All users
    • U+ Bank wants to improve the experience of its customers with predictive and adaptive analytical models that drive personalized decisions. Following...

    Setting up data ingestion

    Cloud Engineering & Administration

    • Instructor Led Training

      Cloud Engineering & Administration

      5 days

      Pega Infinity Pega Flex learning combines Pega Academy’s self-paced content with scheduled instructor-led training (ILT) and faster time-to-value options. Visible to: All users
    • Prepare for day-to-day engineering operations by learning how to perform system activities in the environments of your Pega Platform™ applications.

      L...

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