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Skill Level

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Mission

Always-On Outbound Customer Engagement

7 Modules

7 Challenges

5 hrs 15 mins

Learn how easy it is to enable Next-Best-Action decisions for always-on customer engagement using Next-Best-Action Designer. Reduce design time while...

Mission

Application Development Foundation

1 Mission

7 Modules

2 Challenges

18 hrs

Begin your journey to learn about Pega’s Application Development capability

Mission

Business Agility in 1:1 Customer Engagement

3 Modules

1 Challenge

1 hr 25 mins

This mission is designed for business users, line of business (LOB) heads, marketing operations personnel or anyone looking to understand how to...

Mission

Business Architect

2 Missions

2 Modules

27 hrs 2 mins

Begin your journey as a business architect with the Pega technology by learning the capabilities of App Studio to develop applications on the Pega...

Mission

Case Management Foundation

13 Modules

13 Challenges

9 hrs 5 mins

Begin your journey to learn about Pega’s Case Management capability.

Mission

Cross-Sell on the Web

7 Modules

11 Challenges

6 hrs 45 mins

Learn how easy it is to author Next-Best-Action decisions for your always-on customer brain using Next-Best-Action Designer. Reduce design time while...

Mission

Cross-Sell on the Web Extended

1 Mission

8 Modules

10 Challenges

15 hrs 45 mins

The Next-Best-Action strategy framework is shipped with Pega Customer Decision Hub™ and provides the best practice for implementing enterprise-level...

Mission

Customer Service Developer

1 Mission

6 Modules

6 Challenges

12 hrs 50 mins

In this course, students learn how to customize a Pega Customer Service™ application. Students will use Dev Studio to create customer composite tabs...

Mission

Customer Service Low-code Developer

2 Missions

7 Modules

7 Challenges

8 hrs 50 mins

Learn how easy it is to configure Pega Customer Service applications. You will learn how to create new service cases for agents to interact with...

Mission

Data and Integration Foundation

13 Modules

11 Challenges

9 hrs 45 mins

Begin your journey to learn about Pega’s Data and Integration capability.

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