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Telephony controls
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Module
Telephony controls
2 Topics
20 mins
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A customer service representative (CSR) logs into the telephony system and controls calls using the Pega Call™ desktop. Learn how the CSR uses the...
The LSA mindset
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Module
The LSA mindset
2 Topics
15 mins
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The primary audience intended for the Lead System Architect mission is the Senior System Architect who is advancing toward the Certified Lead System...
The value of Pega applications
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Module
The value of Pega applications
2 Topics
15 mins
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Pega's customer engagement and industry applications can shorten the delivery time frame of your business application. By determining the differences...
Tools for debugging Constellation applications
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Module
Tools for debugging Constellation applications
2 Topics
35 mins
Pega Platform '23 -
Examine the tools that are available to assist in debugging Constellation applications.
Training the email bot
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Module
Training the email bot
2 Topics
20 mins
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Pega Email Bot uses natural language processing (NLP) to analyze and learn from patterns of conversation between customer service representatives...
UI authoring in Constellation
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Module
UI authoring in Constellation
5 Topics
50 mins
Pega Platform '23 -
Explore how you can configure Views to create the user interface in a Constellation application.
User experience design and performance
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Module
User experience design and performance
2 Topics
30 mins
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Application performance and user experience are naturally related. If the application’s user interface (UI) is not responsive or performance is...
UX design fundamentals
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Module
UX design fundamentals
4 Topics
1 hr 20 mins
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Learn about the approach to UX and UX best practices that a lead system architect (LSA) applies in the creation of a Pega Platform™ application.
Validating data against a pattern
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Module
Validating data against a pattern
1 Topic
10 mins
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Certain data, such as postal codes or identification numbers, may need to match a specific pattern of characters. To test data values against a...
Voice AI components
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Module
Voice AI components
2 Topics
15 mins
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Learn how Pega Voice AI™ integrates with your Pega Customer Service™ application. Understand the components of the Voice AI architecture and how these...