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Configuring customer verification
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Module
Configuring customer verification
2 Topics
20 mins
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The Customer verification feature provides a pool of security questions that a customer service representative (CSR) can use to verify customer...
Configuring Digital Messaging Manager
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Module
Configuring Digital Messaging Manager
8 Topics
1 hr 10 mins
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The Digital Messaging Manager lets you add chat connections and social messaging platforms to your Digital Messaging channel interface. The Digital...
Configuring form Views
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Module
Configuring form Views
5 Topics
25 mins
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Explore how you can configure various form Views in Constellation. Learn how to configure form layouts, dynamic form behavior, field groups, and...
Configuring Pega Knowledge troubleshooters
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Module
Configuring Pega Knowledge troubleshooters
3 Topics
30 mins
Pega Customer Service 8.7 -
Learn how to configure Pega Knowledge™ troubleshooters for a Pega Customer Service™ application and provide dynamic diagnostics capabilities to help...
Conformance checking
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Module
Conformance checking
4 Topics
20 mins
Pega Process Mining -
Use conformance checks in Pega Process Mining to determine where work paths differ from the standard processes established by your organization. By...
Constellation and Theme Cosmos
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Module
Constellation and Theme Cosmos
2 Topics
25 mins
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Discover when it is appropriate to build applications using the Constellation design system and walk through the features of the Constellation...
Constellation considerations for designers
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Module
Constellation considerations for designers
2 Topics
23 mins
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Learn about considerations regarding the Pega Constellation design system, including when designers should use Constellation and when to extend the...
Contact center foundations
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Module
Contact center foundations
11 Topics
1 hr 50 mins
Pega Customer Service 8.8 -
Learn about the history and evolution of the contact center. Discover the challenges of both contact center leaders and agents, the solutions that...
Contact center value drivers
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Module
Contact center value drivers
2 Topics
20 mins
Pega Customer Service 8.8 -
Learn how Pega Customer Service™ uses AI-powered technology to provide a consistent experience regardless of the channel of communication that the...
Content administration
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Module
Content administration
10 Topics
1 hr 45 mins
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Learn how to perform administrative tasks and prepare your organization to create content. Define the content taxonomy for your organization and...