Learn the structure of a robotic solution along with proper naming conventions for the projects contained within the solution. Students must also...

This module describes the standard Cases that are included with Pega Government Platform. This module also describes how these end-to-end Case Types...

Common Data Model is designed to act as a system of record for entities but can also connect to external systems of record. Customers can integrate...

Learn about studio interoperability and how business and IT resources work together between Dev Studio and App Studio to maximize enterprise reuse.
 

Learn how to configure a suggested case in the Voice AI channel. A suggested case provides guidance to the CSR on how to resolve a customer request.

Learn how to configure a suggested knowledge article in the Voice AI channel. A suggested Pega Knowledge article provides information related to the...

Learn how to suggest tasks to customer service agents. You will learn how to configure dynamic suggestions using the Pega Customer Decision Hub.

In this module, learn how to set up the portal and manage configurations to meet your business needs. 

A customer service representative (CSR) logs into the telephony system and controls calls using the Pega Call™ desktop. Learn how the CSR uses the...