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Pega Digital Messaging delivers frictionless experiences over all the top consumer-preferred digital channels, including chat, Facebook, Apple...

Employees undergo an evaluation period to regularly assess their performance as new hires during the employee evaluation process. To check the status...

Customer service representatives (CSRs) resolve customer queries by initiating calls during chat interactions. When a customer becomes unavailable to...

You use Digital Messaging so that customers can communicate with your organization in real time on any device. Chat requests can be sent to any...

Pega Platform™ generates application code in the background by using rules that describe how the application functions. In App Studio, rules are...

Pega Platform™ provides logs that record system events such as application errors and performance and security issues. Use log files to identify and...

Chat and messaging configuration options define the properties for all the individual channels that support conversations between customer service...