In a Data Model, entities describe an object, such as a person or an item, by grouping a set of related fields. Each entity becomes a table in the...

Learn how to configure Form Autofill to help CSRs complete the forms associated with a case type. Voice AI detects entities in the live customer...

Learn how to provide customer service agents with coaching tips that deliver reminders, real-time advice, and instructions.

Learn how to provide customer service agents with a dialog script that is read as an agent conducts an interaction.

This module provides an overview of the best practices that you should follow as part of the Pega Express™ delivery approach. Learn about the core...

Customer service representatives (CSRs) resolve customer queries by initiating calls during chat interactions. When a customer becomes unavailable to...

In this module, you learn how to integrate external data into a Pega Customer Service application. You will connect to a REST service that contains...

Learn how Pega Email Bot™ leverages Pega’s industry-leading natural language processing (NLP) and process automation to interpret, route, audit, and...

Pega Email Bot™ can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...