Search
Suggesting tasks to agents
-
Module
Suggesting tasks to agents
2 Topics
30 mins
-
Learn how to suggest tasks to customer service agents. You will learn how to configure dynamic suggestions using the Pega Customer Decision Hub.
Supporting agents with help content
-
Module
Supporting agents with help content
5 Topics
30 mins
-
Learn how to create help content using Pega Knowledge™. The help content is available to all customer service agents and can be directly associated...
Working in the Patient 360 profile
-
Module
Working in the Patient 360 profile
8 Topics
1 hr 35 mins
Pega Care Management 8.7 -
Learn about the key concepts and best practices for configuring Patient 360, including setting the categories for tracking social determinants of...
Working with Voice AI models
-
Module
Working with Voice AI models
2 Topics
15 mins
Pega Customer Service 8.8 -
You can customize the models that Pega Voice AI uses to transcribe customer conversations and identify topics and entities. Working with Pega Support...