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Exercise setup - Orchestrator configuration

  • Challenge

    Exercise setup - Orchestrator configuration

    2 Tasks

    30 mins

    Visible to: All users
  • To ensure that the development environment can communicate with the Business Operations environment, you must update the environment URLs.

    Caution: This step...

Use Case - Running the Pega Customer Decision Hub setup wizard

  • Challenge

    Use Case - Running the Pega Customer Decision Hub setup wizard

    2 Tasks

    30 mins

    Visible to: All users
  • After the decisioning architects and business stakeholders completed the initial data mapping exercise, U+ Comms confirmed that the 1:1 communication...

Use Case - Creating a new contact policy

  • Challenge

    Use Case - Creating a new contact policy

    2 Tasks

    1 hr

    Visible to: All users
  • The migration of the applications to the Business Operations environment (BOE) is complete, and the change management process can begin. Now, all...

PW24 Enhancing Customer Engagement with Pega Customer Decision Hub

  • Mission

    PW24 Enhancing Customer Engagement with Pega Customer Decision Hub

    5 Challenges

    1 hr 30 mins

    Pega Customer Decision Hub '24.1 Visible to: All users
  • Hands-on Training: Enhancing Customer Engagement with Pega Customer Decision Hub™ 

      Discover how Pega Customer Decision Hub™ solves business problems...

    Use Case - Testing the engagement policies

    • Challenge

      Use Case - Testing the engagement policies

      2 Tasks

      45 mins

      Visible to: All users
    • The Decisioning Architect imported the subscription, account, and product holding data that is required for unit testing through data jobs and manual...

    Preparing Customer Decision Hub for development

    Implementing and deploying Pega Care Management

    • Module

      Implementing and deploying Pega Care Management

      6 Topics

      55 mins

      Pega Care Management 8.7 Visible to: All users
    • In this module, learn about the key concepts, and best practices when implementing and deploying the Pega Care Management™ application.

    Adding a new property to an existing entity

    Pega Express introduction

    Working in the Patient 360 profile

    • Module

      Working in the Patient 360 profile

      8 Topics

      1 hr 35 mins

      Pega Care Management 8.7 Visible to: All users
    • Learn about the key concepts and best practices for configuring Patient 360, including setting the categories for tracking social determinants of...

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