Learn about the principles of always-on outbound customer engagement and its similarities and differences with traditional outbound marketing. Gain an...

Learn the processes involved in creating a new action in a business operations environment and propagate the changes to the production environment. Di...

Sales representatives nurture leads and opportunities to win sales. In this module, you learn how to capture customer interactions and how the...

Learn about the approach to UX and UX best practices that a Lead System Architect (LSA) applies in the creation of a Pega Platform™ application.

This module covers the various pipeline templates that help you structure pipelines for their ultimate purpose, as well separate business needs for...

Coupled with automated unit tests and test suites, monitor the quality of the rules in your Pega Platform™ application to ensure quality before you...

Before developing a robotic solution for use with a Pega Platform™ application, you must complete the process of interrogating the necessary...

Pega enterprise-grade software is designed to transform the way organizations do business and the way they serve customers. A Pega Platform™...

Determine what data your application requires and who will use the application. Then, set up processes to capture data, send emails, and route work.