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Robot Management

In Pega Robot Manager, you can manage your robots from either a specific work group page, which is displayed only to users who are assigned to that group, or from the Robots page, which displays all the robots that are registered for that application. On the Robots page, robots are filterable by status and work group. Use the Start and Stop actions in the portal to start and stop the robots in Robot Manager. The Terminate action is available only when the stop action fails to complete, or the robot becomes unresponsive.

Start robots

Manually start one or more robots from the default view or the list of robots in a specific work group. After the Robotic Process Automation (RPA) Service registers the robot, it enters the standby state, indicated by a blue dot on its icon. For a robot to process assignments, you must start Pega Robot Runtime.

Note: You cannot manually start robots that run on a schedule.

The progress bar for a robot shows each stage of its multi-stage startup process. When you click the Start action, the robot loads applications based on the associated package. The Package load time defines how long the robot takes to load all the defined applications. You define this setting on the Work group screen for the associated package. The robot startup time depends on the associated package size and the time required to load and prepare all the applications as defined by the package solution.

For more information about how to start robots, see Starting robots from the Work group page and Starting robots from the list of all robots.

Stop robots

Stop one or multiple robots from the default view or the list of robots in a specific work group manually or according to a schedule.

Tip: A schedule for a robot is available only on the general robot list and not on the work group list. For more information about setting a schedule for robots, see Robot Schedules in Robot Manager.

After you manually request a working robot to stop, the robot finishes its current assignment, and then its status changes based on the following options:

  • Standby: The RPA Service is running, but the robot is stopped, and the Windows session is closed.
  • Off: The system delivers the stop command to the robot through the RPA Service, the Windows session is closed, and the RPA service has stopped.
Note: You cannot perform manual actions on a robot when the schedule is active. You must turn off the schedule to stop the robot manually.

For more information about the steps you use to stop robots, see Stopping robots from the work group page and Stopping robots from the list of all robots.

Terminate robots

If the robot fails to process the assignment after twice the time defined in the work queue and is no longer responding, Robot Manager pulls the assignment and stops the robot. With this safeguard, Robot Manager can handle unresponsive robots without interrupting robots that are processing cases.

Use the Terminate action when you have manually tried to stop a robot and the action has failed to complete. The Terminate action is available if the robot does not respond for a specified interval, such as the assignment task's defined timeout.

Note: Be wary of terminating a robot while processing a case assignment because you lose any work that is in progress, and the status of the case processing becomes unknown.

For more information about the steps to stop a robot, see Terminating an unresponsive robot.

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