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Challenge

Updating assignment routing

2 Tasks

20 mins

Visible to all users
Intermediate Pega Platform 8.6 Case Management English

Scenario

The Human Resources (HR) department wants the ability to add a new hire to the company payroll. The PegaHR application includes a case type to perform this work. A business architect has determined that the business process is sufficient for TGB's needs at this time. However, the process uses a work queue that does not match the organizational structure at TGB. The Human Resources (HR) department has asked that you create a new work queue and work group to match the organizational structure at TGB.

Override the default work queue (PayrollReviewWB) used in the Complete enrollment process of the Payroll Setup case type in the PegaHR application. To do this:

  1. Create a new work group for processing Payroll Setup cases

  2. Create a new work queue for routing assignments to review Payroll Setup cases

  3. Create a copy of the Complete enrollment process in the TGB-HRApps-Work-PayrollSetup class. In the new process copy, route the Review Selections assignment to the new TGBPayrollWB work queue.

The following table provides the credentials you need to complete the challenge.

Role User name Password
Senior System Architect SSA@TGB rules
Note: Your practice environment may support the completion of multiple challenges. As a result, the configuration shown in the challenge walkthrough may not match your environment exactly.

Challenge Walkthrough

You must initiate your own Pega instance to complete this Challenge.

Initialization may take up to 5 minutes so please be patient.

Detailed Tasks

1 Create the work group and work queue

  1. In Dev Studio, create a work group with the following details.

    Tip: To create a new work group, select Create > Organization > Work Group.
    Field Value
    Short description TGB Payroll
    Work group name Payroll@TGB
    Manager Manager@TGB
    Default work queue default@TGB
      
  2. Create a payroll work queue with the following details.
    Field Value
    Short description TGB Payroll work queue
    Work queue TGBPayrollWB
    Name TGB
    Division Finance
    Unit Accounting
    Work group Payroll@TGB
    Work queue
    Tip: For more information on how to create a work queue, see the Creating a work queue help topic.
  3. Save your changes.

2 Update the assignment to route to the new work queue

  1. In Dev Studio, open the Payroll Setup case type to display the case life cycle.
  2. Open the Complete enrollment process.
  3. Click Save as > Specialize by class or ruleset to open the Flow Record Configuration form.
  4. In the Apply to field, enter or select TGB-HRApps-Work-PayrollSetup to create a copy of the process in the implementation layer for customization.
  5. Click Create and open to create a copy of the flow record in the implementation layer and open the flow record.
  6. Save your changes.
  7. Close both instances of the Complete enrollment process and return to the Payroll Setup case type.
  8. Refresh the case type to reload the case type and account for changes to the process and implementation layer.
  9. Select the Review selections step.
  10. Configure the the contextual menu as shown in the following image.
    Review selection step
  11. Save your changes.

Confirm your work

  1. Open the User portal.
  2. Create and complete a Payroll Setup case.
  3. Review the case history to verify the case was assigned to the TGBPayroll work queue.
    View history


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