Extending Service-Level Agreement configurations

In Dev Studio, you can configure more complex Service-Level Agreements to meet business needs that require delayed processing of an Assignment. Additionally, you can modify Urgency values for Case Types, Case instances, and Assignments to prioritize work for your requirements.

Mittel

Case Management

Englisch

Nach Abschluss dieses Moduls können Sie Folgendes:

Identify the benefit of delaying Service-Level Agreement processing.

Configure a Service-Level Agreement Rule to delay service-level processing.

Identify the properties that influence Assignment Urgency.

Configure the default Urgency for a Case Type.

Override the default Urgency for a Case.

Generate an application archive.

Üben Sie das Gelernte in der folgenden Challenge:

Overriding Case Urgency v8

In der folgenden Mission verfügbar:

Case Management Intermediate v7

Themen

Delayed Service-Level Agreement processing

5 Min.

Assignment Urgency

15 Min.

Modulquiz

5 Min.