Search
Application Development Intermediate
-
Mission
Application Development Intermediate
7 Module
7 Challenges
8 Std. 35 Min.
-
Take the next step in your journey towards mastering Application Development.
Modular Enterprise Reuse Foundation
-
Mission
Modular Enterprise Reuse Foundation
4 Module
2 Std. 25 Min.
-
This mission presents the foundational knowledge required to understand Pega's guidance on enterprise reuse and modular business architecture best...
Pega Voice AI
-
Mission
Pega Voice AI
8 Module
3 Std. 20 Min.
-
Pega Voice AI assists CSRs during live phone interactions by suggesting actions based on real-time analysis of the conversation.
CSRs receive...
Configuring common phrases for agents
-
Modul
Configuring common phrases for agents
1 Thema
10 Min.
-
Learn how to provide customer service agents with a set of common phrases so that, in any text-based channel, the agents can insert preapproved...
Creating a Rule
-
Modul
Creating a Rule
5 Themen
45 Min.
-
Pega Platform™ generates application code in the background by using Rules that describe how the application functions. In App Studio, Rules are...
Creating custom tabs
-
Modul
Creating custom tabs
2 Themen
25 Min.
-
Learn how to create your own customer composite tabs. Customer composite tabs are used to display a logical group of information to a user in Pega...
Customizing the customer service user interface
-
Modul
Customizing the customer service user interface
2 Themen
15 Min.
-
Learn how to configure various aspects of the Pega Customer Service™ UI. Customize the layout for a service case, add a field to display, and modify...
Form autofill
-
Modul
Form autofill
3 Themen
20 Min.
-
Learn how to configure Form Autofill to help CSRs complete the forms associated with a case type. Voice AI detects entities in the live customer...
Guiding a customer service agent with dialogs
-
Modul
Guiding a customer service agent with dialogs
2 Themen
15 Min.
-
Learn how to provide customer service agents with a dialog script that is read as an agent conducts an interaction.
Pega Voice AI introduction
-
Modul
Pega Voice AI introduction
2 Themen
25 Min.
-
Pega Voice AI assists service and sales representatives during live phone interactions by suggesting actions based on real-time analysis of the...