This mission covers the latest Pega Platform™ changes in the Pega Infinity™ 24.1 release.

This module provides an overview of the significant changes and improvements in the Pega Infinity™ '24.1 release. Learn about the Pega GenAI™ features...

Learn how Pega GenAI™ Blueprint aims to change business leaders and project teams envision digital transformation initiatives. Blueprint introduces a...

Learn how to provide customer service agents with a set of common phrases so that, in any text-based channel, the agents can insert preapproved...

Learn how to perform administrative tasks and prepare your organization to create content. Define the content taxonomy for your organization and...

Learn how to create personas and channel contexts in Customer Decision Hub, and how to use them for next-best-action testing. Explore the reasons...

Learn how to create your own customer composite tabs. Customer composite tabs are used to display a logical group of information to a user in Pega...

Learn how to configure various aspects of the Pega Customer Service™ UI. Customize the layout for a service case, add a field to display, and modify...

Learn how to provide customer service agents with a dialog script that is read as an agent conducts an interaction.