Learn about the different types of transfers available in Pega Call and how you can transfer a call from one agent to another in the Interaction...

Developers must determine how an implemented Citrix environment configuration can impact a robotic solution's development by recognizing design...

Pega Email Bot™ can improve email response by starting a service case based on the content of a customer email.

Learn how to create your own customer composite tabs. Customer composite tabs are used to display a logical group of information to a user in Pega...

Now that the knowledge of Citrix environments are complete, a developer is ready begin solution development. Using that environment knowledge provides...

Learn how Pega Email Bot™ leverages Pega’s industry-leading natural language processing (NLP) and process automation to interpret, route, audit, and...

Developers must understand the client's implemented environment to determine the best course of action when creating a robotic solution. Knowing the...

Pega Email Bot can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...

Learn how to use screen pops to provide a summary of information to agents when a call arrives.