Learn how easy it is to configure Pega Customer Service™ applications. You learn how to create new service cases for agents to interact with customers...

Learn how Pega Email Bot™ can act as a virtual assistant to your customer service representatives. Reduce time spent categorizing and routing inbound...

Pega Voice AI assists CSRs during live phone interactions by suggesting actions based on real-time analysis of the conversation.

CSRs receive...

Developing automations for use in a Citrix environment is a necessary function for many clients. Developing for Citrix means you need to understand...

Learn about the different types of transfers available in Pega Call and how you can transfer a call from one agent to another in the Interaction...

Developers must determine how an implemented Citrix environment configuration can impact a robotic solution's development by recognizing design...

Pega Email Bot™ can improve email response by starting a service case based on the content of a customer email.

Learn how to create your own customer composite tabs. Customer composite tabs are used to display a logical group of information to a user in Pega...

Now that the knowledge of Citrix environments are complete, a developer is ready begin solution development. Using that environment knowledge provides...