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Pega Low-Code App Factory introduction
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Modul
Pega Low-Code App Factory introduction
2 Themen
22 Min.
Pega Platform 8.4 -
Learn about low-code development and review how Pega Low-Code App Factory aids in effectively scaling low-code in an enterprise.
Pega Process AI overview
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Modul
Pega Process AI overview
2 Themen
20 Min.
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Gain a greater understanding of the key features, capabilities, and benefits of Prediction Studio in Pega Process AI™ context. Prediction Studio is...
Pega Support
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Modul
Pega Support
2 Themen
25 Min.
Pega Cloud for Government -
Learn the basics of Pega Support and change management, including Scheduled Maintenance Windows, patches, updates, and the purpose of the Pega Change...
Predicting case completion
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Modul
Predicting case completion
1 Thema
15 Min.
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Pega Process AI™ can help to distinguish regular from complex claims. Complex claims often escalate into a lengthy process, which is not only costly...
Predicting fraud
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Modul
Predicting fraud
1 Thema
15 Min.
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Occasionally, an insurance claim might be erroneous or even fraudulent. To detect fraud and optimize the way in which the application routes work and...
Predicting missing the Service-Level Agreement
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Modul
Predicting missing the Service-Level Agreement
1 Thema
10 Min.
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Pega Process AI™ can help to distinguish regular from complex claims. Complex claims often escalate into a lengthy process, which is not only costly...
Presenting suggestions for agents
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Modul
Presenting suggestions for agents
4 Themen
35 Min.
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During customer interactions, CSRs receive suggestions through notification cards in the Interaction Portal of Pega Customer Service™. They represent...
Setting chat and messaging behavior
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Modul
Setting chat and messaging behavior
4 Themen
35 Min.
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Chat and messaging configuration options define the properties for all the individual channels that support conversations between customer service...
Adding an external data source to a data type
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Challenge
Adding an external data source to a data type
6 Aufgaben
30 Min.
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Requests for roadside assistance must identify the vehicle so that a service provider can prepare for the service call. For example, certain vehicles...
Adding data records to a data object
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Challenge
Adding data records to a data object
3 Aufgaben
10 Min.
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When submitting a service request through the MyTown311 application, residents enter information about the issue. The mayor and the services...