Design reports to analyze Case data and provide insight into processes and workflows.

Learn how to provide customer service agents with a dialog script that is read as an agent conducts an interaction.

Now that the knowledge of Citrix environments are complete, a developer is ready begin solution development. Using that environment knowledge provides...

Implementing the Interaction Framework methodology allows the developer to recognize its strength in the development process for creation of unique...

Describe how Pega Robot Manager™ works in the Enterprise Class Structure of Pega Platform™ by creating an application through the New Application...

The basis of Pega Robot Studio is in its interrogation process; however, there are times where the interrogation and building of automations can be...

Pega Email Bot™ can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...

Pega Platform™ provides an application development environment where Citizen Developers and System Architects alike create digital solutions to...

Learn the roles of users with access to Robot Manager, the process of creating users and departments, the process of maintaining users and departments...