In this module, you learn about Digital Messaging and its supported messaging platforms. Also, learn how to create a Digital Messaging interface to...

Specify conditions that help identify potential duplicate submissions to avoid duplication and reduce inefficiency.

In this module, you learn how to integrate external data into a Pega Customer Service application. You will connect to a REST service that contains...

Add Personas and Channel interfaces to an application and assign users to Personas based on how they interact with a Case.

Pega Platform™ provides an application development environment where Citizen Developers and System Architects alike create digital solutions to...

User management is fundamental to the successful implementation of a Pega Platform™ application.   

As a Pega Business Architect, in order to...

As a Pega Business Architect, understanding Case relationships enables you to design Pega Platform™ solutions that solve complex business processes...

As a Pega Business Architect, understanding Pega's features for managing data integrity and accuracy throughout the Case Life Cycle is essential for...

Sales representatives nurture leads and opportunities to win sales. In this module, you learn how to capture customer interactions and how the...