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Presenting suggestions for agents

  • Modul

    Presenting suggestions for agents

    4 Themen

    35 Min.

    Visible to: All users
  • During customer interactions, CSRs receive suggestions through notification cards in the Interaction Portal of Pega Customer Service™. They represent...

Adding a new property to an existing entity

Configuring business conditions

Creating a new entity

Importing customer data from a CSV

  • Challenge

    Importing customer data from a CSV

    2 Aufgaben

    10 Min.

    Visible to: All users
  • U+ Bank wants to improve the experience of its customers with predictive and adaptive analytical models that drive personalized decisions. Following...

Running Pega Customer Decision Hub setup wizard

Setting up data ingestion

Business Architect Essentials

  • Instructor Led Training

    Business Architect Essentials

    5 days

    Pega Infinity Pega Flex learning combines Pega Academy’s self-paced content with scheduled instructor-led training (ILT) and faster time-to-value options. Visible to: All users
  • Prepare for the Certified Pega Business Architect (CPBA) exam by learning about the features of App Studio in Pega Platform™, which you can use to...

Cloud Engineering & Administration

  • Instructor Led Training

    Cloud Engineering & Administration

    5 days

    Pega Infinity Pega Flex learning combines Pega Academy’s self-paced content with scheduled instructor-led training (ILT) and faster time-to-value options. Visible to: All users
  • Prepare for day-to-day engineering operations by learning how to perform system activities in the environments of your Pega Platform™ applications.

    L...

DevOps

  • Instructor Led Training

    DevOps

    2 days

    Pega Diagnostic Center Visible to: All users
  • Prepare for day-to-day engineering operations by learning how to perform system activities in the environments of your Pega Platform™ applications.

    D...

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