Learn how Pega Email Bot™ can act as a virtual assistant to your customer service representatives. Reduce time spent categorizing and routing inbound...

The Senior System Architect mission continues the journey to increase your knowledge of application development on Pega Platform™. The modules in this...

Pega Email Bot™ can improve email response by starting a service case based on the content of a customer email.

Diagnosing performance issues requires understanding the root cause of an issue. For example, a user might report that an application takes a minute...

This module describes the components in Deployment Manager architecture. Define and identify the components of Deployment Manager and recognize all...

In this module, learn how to refactor your existing Pega Customer Service™ service requests by using the two recommended design methodologies. The...

Pega Platform™ provides tools to evaluate application performance through performance statistics and events that help you distinguish between...

Pega Customer Service™ Case Management Edition allows you to utilize the Pega Platform™ case management capabilities in your existing desktop and...

Pega Platform™ provides logs that record system events such as application errors and performance and security issues. Use log files to identify and...