Search
Inviting users to an application
-
Modul
Inviting users to an application
1 Thema
10 Min.
-
Add Personas and Channel interfaces to an application and assign users to Personas based on how they interact with a Case.
Managing application access
-
Modul
Managing application access
2 Themen
25 Min.
-
Learn how you can configure role-based access control by using the Persona access landing page and Access Manager. The Persona access landing page and...
Managing application access for Business Architects
-
Modul
Managing application access for Business Architects
2 Themen
30 Min.
-
User management is fundamental to the successful implementation of a Pega Platform™ application.
As a Pega Business Architect, in order to...
Pega Voice AI introduction
-
Modul
Pega Voice AI introduction
2 Themen
25 Min.
-
Pega Voice AI assists service and sales representatives during live phone interactions by suggesting actions based on real-time analysis of the...
Script adherence
-
Modul
Script adherence
3 Themen
20 Min.
-
Learn how to configure script adherence to help CSRs deliver the prescribed script during a live conversation. You configure scripts in the dialogs...
Securing and auditing data
-
Modul
Securing and auditing data
2 Themen
30 Min.
-
Pega Platform™ provides multiple ways to ensure the integrity of and ability to audit application data. Applications automatically track Actions...
Security Checklist awareness
-
Modul
Security Checklist awareness
1 Thema
20 Min.
Platform -
- What is the Security Checklist?
- How do I access the Security Checklist?
- How to use the Security Checklist?/What is the purpose?
- What happens if I...
Suggested cases
-
Modul
Suggested cases
3 Themen
25 Min.
-
Learn how to configure a suggested case in the Voice AI channel. A suggested case provides guidance to the CSR on how to resolve a customer request.
Suggested knowledge articles
-
Modul
Suggested knowledge articles
3 Themen
20 Min.
-
Learn how to configure a suggested knowledge article in the Voice AI channel. A suggested Pega Knowledge article provides information related to the...
Tracking and auditing changes to data
-
Modul
Tracking and auditing changes to data
1 Thema
15 Min.
-
Pega Platform™ automatically tracks actions performed, such as which operators worked on a case and when. You can enhance this capability by using...