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Managing concurrent Case access
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Modul
Managing concurrent Case access
1 Thema
15 Min.
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Learn how Pega Platform™ manages multiple users accessing the same Case and configure Case locking to avoid potential conflicts in production...
Integrating external data
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Modul
Integrating external data
2 Themen
20 Min.
Pega Customer Service 8.8 -
In this module, you learn how to integrate external data into a Pega Customer Service application. You will connect to a REST service that contains...
Keyed Data Pages
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Modul
Keyed Data Pages
1 Thema
15 Min.
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Learn how to source data with a keyed Data Page to optimize performance and minimize data store operations in Pega Platform™.
Measuring system performance
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Modul
Measuring system performance
5 Themen
1 Std. 25 Min.
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Pega Platform™ provides tools to evaluate application performance through performance statistics and events that help you distinguish between...
Organization records
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Modul
Organization records
3 Themen
25 Min.
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Pega Platform™ supports a three-level organizational structure. Learn how to use the Organization Chart and organization records to modify the...
Parallel processing
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Modul
Parallel processing
4 Themen
40 Min.
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Configure a Stage to run multiple Processes in parallel to allow users to perform Tasks independently. You learn how to configure a workflow that...
Promoting rule reuse with relevant records
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Modul
Promoting rule reuse with relevant records
1 Thema
15 Min.
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Developers designate rules as relevant records to promote rule reuse by other developers. Leveraging relevant records helps developers build high...
Rule resolution
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Modul
Rule resolution
5 Themen
1 Std.
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Pega Platform™ uses a Rule resolution process and various Rule statuses to determine the most appropriate Rule instance to apply in a situation...
Reviewing log files
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Modul
Reviewing log files
3 Themen
30 Min.
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Pega Platform™ provides logs that record system events such as application errors and performance and security issues. Use log files to identify and...
Service requests
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Modul
Service requests
9 Themen
50 Min.
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This module shows you how to create service requests using the Customer Service Request Template. Learn about the purpose, customization options, and...