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Exploring application data with Insights

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Getting started with Digital Messaging

  • Modul

    Getting started with Digital Messaging

    2 Themen

    15 Min.

    Visible to: All users
  • In this module, you learn about Digital Messaging and its supported messaging platforms. Also, learn how to create a Digital Messaging interface to...

Identifying duplicate Cases

Integrating external data

  • Modul

    Integrating external data

    2 Themen

    20 Min.

    Pega Customer Service 8.8 Visible to: All users
  • In this module, you learn how to integrate external data into a Pega Customer Service application. You will connect to a REST service that contains...

Intelligent routing

  • Modul

    Intelligent routing

    4 Themen

    1 Std.

    Pega Platform 8.8 Visible to: All users
  • Pega Email Bot™ can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...

Inviting users to an application

Low-code defined

Managing application access for Business Architects

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