Learn how Pega GenAI™ Blueprint aims to change business leaders and project teams envision digital transformation initiatives. Blueprint introduces a...

In this module, you will explore the advanced features of the Pega Gen AI Knowledge Buddy™. Learn how to create and secure data sources, how to update...

Learn about the best practices for keeping your Pega applications running smoothly on Pega Cloud®, including using My Pega Cloud, guardrails, and Pega...

Learn how to provide customer service agents with a set of common phrases so that, in any text-based channel, the agents can insert preapproved...

Learn how to perform administrative tasks and prepare your organization to create content. Define the content taxonomy for your organization and...

Learn how to create personas and channel contexts in Customer Decision Hub, and how to use them for next-best-action testing. Explore the reasons...

Learn how to configure various aspects of the Pega Customer Service™ UI. Customize the layout for a service case, add a field to display, and modify...

Learn how to provide customer service agents with a dialog script that is read as an agent conducts an interaction.

Pega Platform™ provides an application development environment where Citizen Developers and System Architects alike create digital solutions to...