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Configuring a CTI Link
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Modul
Configuring a CTI Link
2 Themen
15 Min.
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The Pega Call™ CTI Link is the interface between the Pega Platform™ and a Computer Telephony Integration (CTI) platform. The CTI Link configuration...
Configuring an application overlay
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Modul
Configuring an application overlay
2 Themen
15 Min.
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An application overlay defines the scope in which business users can implement business changes, such as managing actions or modifying business rules...
Configuring Pega Call
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Modul
Configuring Pega Call
5 Themen
50 Min.
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The Pega Call configuration wizard guides you through connecting your telephony system to Pega Customer Service™. This module describes the settings...
Creating a Pega Platform application
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Modul
Creating a Pega Platform application
3 Themen
40 Min.
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Developing new applications from the ground up can be an overwhelming task for any organization and developer. Every application should adhere to an...
Creating a case from email
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Modul
Creating a case from email
2 Themen
20 Min.
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Pega Email Bot™ can improve email response by starting a service case based on the content of a customer email.
Creating custom tabs
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Modul
Creating custom tabs
2 Themen
25 Min.
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Learn how to create your own customer composite tabs. Customer composite tabs are used to display a logical group of information to a user in Pega...
Creating Customer Service data sources
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Modul
Creating Customer Service data sources
1 Thema
10 Min.
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You use Customer Service data sources to add external data objects into the Pega Customer Service™ application. Within data sources, you can specify...
Customer Service for Constellation troubleshooting
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Modul
Customer Service for Constellation troubleshooting
5 Themen
1 Std. 5 Min.
Pega Customer Service '23 -
This module covers scenarios for resolving issues with Pega Customer Service for Constellation, providing guidance to the user on identifying the...
Debugging system performance
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Modul
Debugging system performance
3 Themen
1 Std.
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Diagnosing performance issues requires understanding the root cause of an issue. For example, a user might report that an application takes a minute...
Decision tables and trees
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Modul
Decision tables and trees
4 Themen
35 Min.
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Decision tables and Decision trees are fundamental to enforcing business decisions. Decision tables are a helpful approach when you must test the...