Search
Next best action and customer interactions
-
Modul
Next best action and customer interactions
2 Themen
20 Min.
-
The omnichannel Pega AI delivers the right action at every customer touch by crunching millions of data points in real time.
Learn how you can use...
Preparing Customer Decision Hub for development
-
Modul
Preparing Customer Decision Hub for development
3 Themen
40 Min.
-
Discover how to complete the essential setup tasks of the Pega Customer Decision Hub™ application through an automated, end-to-end process by using...
Presenting suggestions for agents
-
Modul
Presenting suggestions for agents
4 Themen
35 Min.
-
During customer interactions, CSRs receive suggestions through notification cards in the Interaction Portal of Pega Customer Service™. They represent...
Adding a new property to an existing entity
-
Challenge
Adding a new property to an existing entity
4 Aufgaben
20 Min.
-
U+ Bank wants to improve the experience of its customers with personalized decisions that are driven by customer-centric engagement policies and...
Configuring a data source
-
Challenge
Configuring a data source
1 Aufgabe
15 Min.
-
As a system architect, there is a requirement for the contact identifier to be used in dialogs in the Contact category. You have been tasked with...
Configuring business conditions
-
Challenge
Configuring business conditions
2 Aufgaben
5 Min.
-
U+ Bank identifies that many customer are missing their payment due dates, resulting in late fees and negative impact on their credit score. To...
Importing customer data from a CSV
-
Challenge
Importing customer data from a CSV
2 Aufgaben
10 Min.
-
U+ Bank wants to improve the experience of its customers with predictive and adaptive analytical models that drive personalized decisions. Following...
Integrating external customer service data
-
Challenge
Integrating external customer service data
5 Aufgaben
30 Min.
-
A REST service has been created to access contact data for a customer. Your task is to access that data to replace the sample data.
Use the following...
Populating sample data using Monte Carlo data sets
-
Challenge
Populating sample data using Monte Carlo data sets
5 Aufgaben
20 Min.
-
The U+ Bank project team built an implementation application of Pega Customer Decision Hub™ using the setup wizard, making use of the 1:1 Financial...