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Creating reports that combine data from multiple classes
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Challenge
Creating reports that combine data from multiple classes
2 Aufgaben
30 Min.
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The business partners in the Human Resources (HR) department request two reports.
The first report must track the progress of candidate Cases...
Creating an Insight
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Challenge
Creating an Insight
2 Aufgaben
15 Min.
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Stakeholders would like to know the number of Cases that have been requested over the past month. You have been asked to define a report to track the...
Customizing the user interface for agents
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Challenge
Customizing the user interface for agents
2 Aufgaben
15 Min.
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You have been asked to make the following changes to the Pega Customer Service user interface, which is displayed when customer service representative...
Leveraging reports in the contact center
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Challenge
Leveraging reports in the contact center
4 Aufgaben
15 Min.
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As a manager, you need to use reports to get visibility into the application. In this exercise, you will create and resolve service cases from both...
Updating a dialog
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Challenge
Updating a dialog
1 Aufgabe
15 Min.
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U+ Bank wants their CSRs to be more formal when interacting with customers. You have been asked to update the dialog in the Address Change service...