In this module, you learn how to integrate external data into a Pega Customer Service application. You will connect to a REST service that contains...

Learn how to source data with a keyed Data Page to optimize performance and minimize data store operations in Pega Platform™.

Pega Platform™ supports a three-level organizational structure. Learn how to use the Organization Chart and organization records to modify the...

Configure a Stage to run multiple Processes in parallel to allow users to perform Tasks independently. You learn how to configure a workflow that...

In this module, you learn about the case management capabilities of Pega Platform™ as they apply to user experience designers.

Gain a greater understanding of the key features, capabilities, and benefits of Prediction Studio in Pega Process AI™ context. Prediction Studio is...

Customer data changes, ongoing e-screening alerts, and periodic review deadlines are just a few examples of types of events that the application might...

Occasionally, an insurance claim might be erroneous or even fraudulent. To detect fraud and optimize the way in which the application routes work and...

During customer interactions, CSRs receive suggestions through notification cards in the Interaction Portal of Pega Customer Service™. They represent...