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Data and Integration Essentials

  • Mission

    Data and Integration Essentials

    7 Module

    6 Challenges

    6 Std. 30 Min.

    Visible to: All users
  • Learn the core principles of data and integration on Pega Platform™. Business users and delivery team members use these principles to plan and deliver...

Pega Customer Decision Hub Foundation

Pega Digital Messaging

Pega NLP Essentials

Pega Process AI Essentials

PW24 Enhancing Customer Engagement with Pega Customer Decision Hub

  • Mission

    PW24 Enhancing Customer Engagement with Pega Customer Decision Hub

    5 Challenges

    1 Std. 30 Min.

    Pega Customer Decision Hub '24.1 Visible to: All users
  • Hands-on Training: Enhancing Customer Engagement with Pega Customer Decision Hub™ 

      Discover how Pega Customer Decision Hub™ solves business problems...

    Applying NLP for Case classification

    • Modul

      Applying NLP for Case classification

      1 Thema

      10 Min.

      Pega Platform '24.1 Visible to: All users
    • Pega Process AI™ utilizes Natural Language Processing to automatically categorize and route claims based on customer descriptions, eliminating delays...

    Creating Customer Service data sources

    • Modul

      Creating Customer Service data sources

      1 Thema

      10 Min.

      Visible to: All users
    • You use Customer Service data sources to add external data objects into the Pega Customer Service application. Within data sources, you can specify...

    Digital messaging

    • Modul

      Digital messaging

      3 Themen

      25 Min.

      Visible to: All users
    • Pega Customer Service offers chat and messaging capabilities that provide flexibility to customers and adaptability for customer service...

    Integrating external data

    • Modul

      Integrating external data

      2 Themen

      20 Min.

      Pega Customer Service 8.8 Visible to: All users
    • In this module, you learn how to integrate external data into a Pega Customer Service application. You will connect to a REST service that contains...

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