Misión
Pega Email Bot Foundation
7 Módulos
5 Retos
4 horas 10 minutos
Learn how Pega Email Bot™ can assist in processing, routing, and automating emails to reduce the time it takes to manage overflowing inboxes. In this mission, you learn how to reduce time spent categorizing and routing inbound emails and provide quicker, more efficient responses to customer requests. As the Pega Email Bot learns from processing emails, you can completely automate some email cases.
Email automation
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Módulo
Email automation
6 Temas
35 minutos
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Learn how Pega Email Bot™ leverages Pega’s industry-leading natural language processing (NLP) and process automation to interpret, route, audit, and...
Adding a suggested reply
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Reto
Adding a suggested reply
4 Tareas
15 minutos
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Your team asks you to update your application's email channel. The team wants to add a suggested reply for when a customer sends an email and some...
Analyzing email attachments
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Módulo
Analyzing email attachments
2 Temas
15 minutos
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This module introduces the configuration possibilities and capabilities of email attachments analysis in Pega Email Bot™. You learn how the system...
Enabling email attachments analysis
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Reto
Enabling email attachments analysis
3 Tareas
10 minutos
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Your organization, U+ Bank, wants to accelerate the analysis of email attachments during triage to reduce manual review time and improve the...
Intelligent email routing
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Módulo
Intelligent email routing
2 Temas
15 minutos
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Pega Email Bot™ can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...
Routing emails by detected topic
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Reto
Routing emails by detected topic
4 Tareas
15 minutos
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U+ is a major company in the financial industry that wants to improve engagement with customers. U+ has recently opened an email channel where...
Case creation from an email
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Módulo
Case creation from an email
2 Temas
15 minutos
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Pega Email Bot™ can improve email response by starting a service case based on the content of a customer email.
Creating a Case from emails
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Reto
Creating a Case from emails
3 Tareas
20 minutos
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Your customer, U+ Bank, wants to speed up email interactions for address changes by prepopulating Cases with the correct values. For address change...
Training Pega Email Bot
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Módulo
Training Pega Email Bot
3 Temas
20 minutos
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Pega Email Bot™ uses natural language processing (NLP) to analyze and learn from patterns of conversation between customer service representatives...
Training Pega Email Bot with Pega GenAI
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Reto
Training Pega Email Bot with Pega GenAI
1 Tarea
10 minutos
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Your customer, U+ Bank wants to use Pega Email Bot™ to respond to customer problems and speed up business processes seamlessly. As an Email Developer...
Agentic Email Bot
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Módulo
Agentic Email Bot
6 Temas
35 minutos
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The Agentic Email Bot module introduces AI-powered email automation that enables intelligent, context-aware email interactions. Learn how to create...
Prioritizing email work with Get Next Email
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Módulo
Prioritizing email work with Get Next Email
2 Temas
15 minutos
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The Prioritizing email work with Get Next Email module introduces the Get Next Email feature and its role in prioritizing email interactions in Pega...
