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Modifying an existing service request type
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Reto
Modifying an existing service request type
1 Tarea
5 minutos
Pega Customer Service 8.7 -
U+ Insurance wants to modify the user interface of its existing Change Beneficiary service request case type. During the intake stage, when selecting...
Refactoring an existing service request type with a parallel flow
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Reto
Refactoring an existing service request type with a parallel flow
4 Tareas
15 minutos
Pega Customer Service 8.7 -
U+ Insurance wants to update their File a Complaint service request to be DX compliant. The update allows a regional team of CSRs to submit DX...
Routing email based on content
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Reto
Routing email based on content
4 Tareas
15 minutos
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U+ is a major company in the financial industry that wants to improve engagement with customers. U+ has recently opened an email channel where...
Setting a visibility condition for form content
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Reto
Setting a visibility condition for form content
1 Tarea
5 minutos
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The GoGoRoad application allows customers to enter the service address by entering information in fields or selecting the location from a map. To...
Suggesting a reply based on email content
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Reto
Suggesting a reply based on email content
4 Tareas
15 minutos
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Your team asks you to update the Pega Customer Service™ email channel. The team wants to add a suggested reply for when a customer sends an email and...
Suggesting a service case using Customer Decision Hub
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Reto
Suggesting a service case using Customer Decision Hub
2 Tareas
15 minutos
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You are configuring a Pega Customer Service™ application for U+ Bank. The bank wants to sign up high-value customers, those with a Customer Lifetime...
Updating a dialog
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Reto
Updating a dialog
1 Tarea
15 minutos
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U+ Bank wants their CSRs to be more formal when interacting with customers. You have been asked to update the dialog in the Address Change service...