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Sharing of work between users in Robot Manager
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Módulo
Sharing of work between users in Robot Manager
5 Temas
30 minutos
Pega Robot Manager 8.8 -
Deploy and assign automation packages to Pega Robot Manager. Advance packages from development to production deployment levels. Manage deployed...
Solutions and projects
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Módulo
Solutions and projects
11 Temas
1 h 5 minutos
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Learn the structure of a robotic solution along with proper naming conventions for the projects contained within the solution. Students must also...
Suggested cases
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Módulo
Suggested cases
3 Temas
25 minutos
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Learn how to configure a suggested case in the Voice AI channel. A suggested case provides guidance to the CSR on how to resolve a customer request.
Suggested knowledge articles
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Módulo
Suggested knowledge articles
3 Temas
20 minutos
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Learn how to configure a suggested knowledge article in the Voice AI channel. A suggested Pega Knowledge article provides information related to the...
Toolbox usage for basic automations
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Módulo
Toolbox usage for basic automations
6 Temas
31 minutos
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Developers and coders, when presented with a new project, begin typing code and using the language methods and functions as well as standard language...
Toolbox usage for simple automations
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Módulo
Toolbox usage for simple automations
8 Temas
50 minutos
Pega Robotic Automation 22.1 -
When presented with a new project, developers and coders enter code; they use the language methods and functions in standard language format and...
Voice AI components
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Módulo
Voice AI components
2 Temas
15 minutos
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Learn how Pega Voice AI™ integrates with your Pega Customer Service™ application. Understand the components of the Voice AI architecture and how these...
Working with Voice AI models
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Módulo
Working with Voice AI models
2 Temas
15 minutos
Pega Customer Service 8.8 -
You can customize the models that Pega Voice AI uses to transcribe customer conversations and identify topics and entities. Working with Pega Support...
Adding and configuring adapters
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Reto
Adding and configuring adapters
2 Tareas
15 minutos
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With the addition of the Customer Relationship Management and ACME Search System projects to the TrainingCertificationSln, the next step is to add the...
Adding framework components to a solution
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Reto
Adding framework components to a solution
8 Tareas
45 minutos
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The first two application projects are complete. After reviewing the solution's documentation, you need a user interface project, named MainPrj, which...