Skip to main content

Search

Exploring application data with Insights

Evaluating application data with Insights for Business Architects

Designing a mobile app experience

Designing UI for multiple devices

Configuring a dashboard

Defining a reporting strategy

Email bot cases and responses

  • Módulo

    Email bot cases and responses

    2 Temas

    25 minutos

    Pega Platform 8.8 Visible to: All users
  • Pega Email Bot can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...

Email Manager portal

  • Módulo

    Email Manager portal

    6 Temas

    55 minutos

    Visible to: All users
  • The Email Manager portal facilitates the manual processing of emails that do not meet any of the intelligent routing criteria and necessitate triage...

Intelligent routing

  • Módulo

    Intelligent routing

    4 Temas

    1 h

    Pega Platform 8.8 Visible to: All users
  • Pega Email Bot™ can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...

Monitoring your contact center with Insights

  • Módulo

    Monitoring your contact center with Insights

    2 Temas

    15 minutos

    Visible to: All users
  • Pega Customer Service™ provides various ways for managers to observe and monitor the application and performance of the call center. You will learn...

We'd prefer it if you saw us at our best.

Pega Academy has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice