Search
Application Development Intermediate
-
Misión
Application Development Intermediate
7 Módulos
7 Retos
8 horas 35 minutos
-
Take the next step in your journey towards mastering Application Development.
Constellation Adoption
-
Misión
Constellation Adoption
5 Módulos
11 Retos
12 horas 10 minutos
Pega Platform '23 -
Explore Pega's Constellation architecture and learn about building Views, debugging applications, and working directly with the DX API.
Note: This...
Data and Integration Intermediate
-
Misión
Data and Integration Intermediate
6 Módulos
7 Retos
5 horas 55 minutos
-
Continue learning about data and integration using Pega Platform™.
Email Bots for Pega Customer Service
-
Misión
Email Bots for Pega Customer Service
4 Módulos
3 Retos
2 horas 35 minutos
-
Learn how Pega Email Bot™ can act as a virtual assistant to your customer service representatives. Reduce time spent categorizing and routing inbound...
Creating a case from email
-
Módulo
Creating a case from email
2 Temas
20 minutos
-
Pega Email Bot™ can improve email response by starting a service case based on the content of a customer email.
Creating Customer Service data sources
-
Módulo
Creating Customer Service data sources
1 Tema
10 minutos
-
You use Customer Service data sources to add external data objects into the Pega Customer Service™ application. Within data sources, you can specify...
Extending Constellation UI options
-
Módulo
Extending Constellation UI options
5 Temas
1 h 10 minutos
Pega Platform '23 -
Explore the integration of Constellation with Portals, SDKs, Web Embed, and the Constellation DX API to extend Pega Platform™ functionality beyond the...
Integrating external data
-
Módulo
Integrating external data
2 Temas
20 minutos
Pega Customer Service 8.8 -
In this module, you learn how to integrate external data into a Pega Customer Service application. You will connect to a REST service that contains...
Routing email based on content
-
Módulo
Routing email based on content
3 Temas
25 minutos
-
Pega Email Bot can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...
Tools for debugging Constellation applications
-
Módulo
Tools for debugging Constellation applications
2 Temas
35 minutos
Pega Platform '23 -
Examine the tools that are available to assist in debugging Constellation applications.