Search
Inviting users to an application
-
Módulo
Inviting users to an application
1 Tema
10 minutos
-
Add Personas and Channel interfaces to an application and assign users to Personas based on how they interact with a Case.
Evaluating application data with Insights for Business Architects
-
Módulo
Evaluating application data with Insights for Business Architects
1 Tema
20 minutos
-
As a Pega Business Architect, you understand that all organizations need to analyze their operations to understand the performance of their teams and...
Managing application access for Business Architects
-
Módulo
Managing application access for Business Architects
2 Temas
30 minutos
-
User management is fundamental to the successful implementation of a Pega Platform™ application.
As a Pega Business Architect, in order to...
Designing a mobile app experience
-
Módulo
Designing a mobile app experience
2 Temas
25 minutos
-
Mobile app experiences built with Pega Platform™ can be configured for each user role. Learn how to personalize the theme colors of a mobile app...
Designing UI for multiple devices
-
Módulo
Designing UI for multiple devices
3 Temas
30 minutos
-
Leverage responsive behavior, such as that found in layout templates, to create an optimal user experience regardless of which device users prefer.
Configuring a dashboard
-
Módulo
Configuring a dashboard
1 Tema
15 minutos
-
Configure the content and organization of a user dashboard to provide easy access to the information that business users need to know.
Tracking and auditing changes to data
-
Módulo
Tracking and auditing changes to data
1 Tema
15 minutos
-
Pega Platform™ automatically tracks actions performed, such as which operators worked on a case and when. You can enhance this capability by using...
Form autofill
-
Módulo
Form autofill
3 Temas
20 minutos
-
Learn how to configure Form Autofill to help CSRs complete the forms associated with a case type. Voice AI detects entities in the live customer...
Monitoring your contact center with Insights
-
Módulo
Monitoring your contact center with Insights
2 Temas
15 minutos
-
Pega Customer Service™ provides various ways for managers to observe and monitor the application and performance of the call center. You will learn...
Pega Voice AI introduction
-
Módulo
Pega Voice AI introduction
2 Temas
25 minutos
-
Pega Voice AI assists service and sales representatives during live phone interactions by suggesting actions based on real-time analysis of the...