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Application migration
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Módulo
Application migration
4 Temas
35 minutos
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An application is typically packaged and exported to move it to another system. For example, you package and export an application to migrate among...
Application rulesets
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Módulo
Application rulesets
3 Temas
35 minutos
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Learn how to configure an application ruleset to package for distribution and learn about the impact the configuration has during development and run...
Application versioning
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Módulo
Application versioning
1 Tema
15 minutos
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Pega Platform™ provides the ability to preserve a version of an application. To avoid impacting existing functionality on a released application...
Customer Decision Hub predictions
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Módulo
Customer Decision Hub predictions
2 Temas
35 minutos
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Prediction Studio is the dedicated workspace for data scientists to control the life cycles of predictions and the predictive models that drive them...
Defining prediction patterns
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Módulo
Defining prediction patterns
2 Temas
20 minutos
Pega Customer Decision Hub 8.8 -
Learn how to improve the predictive power of your adaptive models by configuring additional potential predictors in Pega Customer Decision Hub™. For...
Form autofill
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Módulo
Form autofill
2 Temas
15 minutos
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Learn how to configure Form Autofill to help CSRs complete the forms associated with a case type. Voice AI detects entities in the live customer...
Implementing service requests
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Módulo
Implementing service requests
3 Temas
20 minutos
Pega Customer Service 8.7 -
In this module, learn how to refactor your existing Pega Customer Service™ service requests by using the two recommended design methodologies. The...
Pega Customer Service Case Management Edition introduction
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Módulo
Pega Customer Service Case Management Edition introduction
3 Temas
20 minutos
Pega Customer Service 8.7 -
Pega Customer Service™ Case Management Edition allows you to utilize the Pega Platform™ case management capabilities in your existing desktop and...
Pega Voice AI introduction
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Módulo
Pega Voice AI introduction
2 Temas
25 minutos
Pega Customer Service 8.8 -
Pega Voice AI assists service and sales representatives during live phone interactions by suggesting actions based on real-time analysis of the...
Script adherence
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Módulo
Script adherence
2 Temas
15 minutos
Pega Customer Service 8.8 -
Learn how to configure script adherence to help CSRs deliver the prescribed script during a live conversation. You configure scripts in the dialogs...