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Customer Decision Hub predictions

Defining prediction patterns

  • Módulo

    Defining prediction patterns

    2 Temas

    20 minutos

    Visible to: All users
  • Learn how to improve the predictive power of your adaptive models by configuring additional potential predictors in Pega Customer Decision Hub™. For...

Implementing service requests

  • Módulo

    Implementing service requests

    3 Temas

    20 minutos

    Pega Customer Service 8.7 Visible to: All users
  • In this module, learn how to refactor your existing Pega Customer Service™ service requests by using the two recommended design methodologies. The...

Pega Customer Service Case Management Edition introduction

  • Módulo

    Pega Customer Service Case Management Edition introduction

    3 Temas

    20 minutos

    Pega Customer Service 8.7 Visible to: All users
  • Pega Customer Service™ Case Management Edition allows you to utilize the Pega Platform™ case management capabilities in your existing desktop and...

Building an application with Blueprint

  • Reto

    Building an application with Blueprint

    2 Tareas

    10 minutos

    Pega Platform '24.1 Visible to: All users
  • After seeing your manually built Case Type, your Lead System Architect would like you to try out the new Pega GenAI™ tool. Compare the Case Life Cycle...

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