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Form autofill
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Módulo
Form autofill
3 Temas
20Â minutos
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Learn how to configure Form Autofill to help CSRs complete the forms associated with a case type. Voice AI detects entities in the live customer...
Integration setting management
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Módulo
Integration setting management
1 Tema
20Â minutos
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When you use Application Settings for references to external systems, rather than fixed text values in Rule forms, you have much greater flexibility...
Managing concurrent Case access
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Módulo
Managing concurrent Case access
1 Tema
15Â minutos
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Learn how Pega Platform™ manages multiple users accessing the same Case and configure Case locking to avoid potential conflicts in production...
Skipping a Process or a Stage
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Módulo
Skipping a Process or a Stage
1 Tema
10Â minutos
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Skip Processes and entire Stages that are unnecessary in certain situations so that Cases can process with increased efficiency and flexibility.Â
Implementing and deploying Pega Care Management
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Módulo
Implementing and deploying Pega Care Management
6 Temas
55Â minutos
Pega Care Management 8.7 -
In this module, learn about the key concepts, and best practices when implementing and deploying the Pega Care Managementâ„¢ application.
Integrating external data
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Módulo
Integrating external data
2 Temas
20Â minutos
Pega Customer Service 8.8 -
In this module, you learn how to integrate external data into a Pega Customer Service application. You will connect to a REST service that contains...
Keyed Data Pages
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Módulo
Keyed Data Pages
1 Tema
15Â minutos
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Learn how to source data with a keyed Data Page to optimize performance and minimize data store operations in Pega Platformâ„¢.
Monitoring your contact center with Insights
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Módulo
Monitoring your contact center with Insights
2 Temas
15Â minutos
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Pega Customer Serviceâ„¢ provides various ways for managers to observe and monitor the application and performance of the call center. You will learn...
Organization records
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Módulo
Organization records
3 Temas
25Â minutos
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Pega Platformâ„¢ supports a three-level organizational structure. Learn how to use the Organization Chart and organization records to modify the...
Parallel processing
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Módulo
Parallel processing
4 Temas
40Â minutos
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Configure a Stage to run multiple Processes in parallel to allow users to perform Tasks independently. You learn how to configure a workflow that...