Learn how to provide customer service agents with a set of common phrases so that, in any text-based channel, the agents can insert preapproved...

You use Customer Service data sources to add external data objects into the Pega Customer Service™ application. Within data sources, you can specify...

Learn how to configure various aspects of the Pega Customer Service™ UI. Customize the layout for a service case, add a field to display, and modify...

Learn how to provide customer service agents with a dialog script that is read as an agent conducts an interaction.

In this module, you learn how to integrate external data into a Pega Customer Service application. You will connect to a REST service that contains...

During customer interactions, CSRs receive suggestions through notification cards in the Interaction Portal of Pega Customer Service™. They represent...

You are a customer service representative (CSR) manager and have observed that your CSRs are making typos consistently when entering new addresses for...

Your company wants to set up a consistent greeting for customer service agents to use when sending emails to customers. The message thanks the...

As a system architect, there is a requirement for the contact identifier to be used in dialogs in the Contact category. You have been tasked with...