Search
Sizing a Pega Platform project
-
Módulo
Sizing a Pega Platform project
2 Temas
25 minutos
-
Determine project cost and schedule by estimating staffing and timelines with the Estimator tool. The Estimator is a discovery tool that provides an...
Suggested cases
-
Módulo
Suggested cases
3 Temas
25 minutos
-
Learn how to configure a suggested case in the Voice AI channel. A suggested case provides guidance to the CSR on how to resolve a customer request.
Suggested knowledge articles
-
Módulo
Suggested knowledge articles
3 Temas
20 minutos
-
Learn how to configure a suggested knowledge article in the Voice AI channel. A suggested Pega Knowledge article provides information related to the...
Tools for debugging Constellation applications
-
Módulo
Tools for debugging Constellation applications
2 Temas
35 minutos
Pega Platform '23 -
Examine the tools that are available to assist in debugging Constellation applications.
Tracking and auditing changes to data
-
Módulo
Tracking and auditing changes to data
1 Tema
15 minutos
-
Pega Platform™ automatically tracks actions performed, such as which operators worked on a case and when. You can enhance this capability by using...
Voice AI components
-
Módulo
Voice AI components
2 Temas
15 minutos
-
Learn how Pega Voice AI™ integrates with your Pega Customer Service™ application. Understand the components of the Voice AI architecture and how these...
Working with Voice AI models
-
Módulo
Working with Voice AI models
2 Temas
15 minutos
Pega Customer Service 8.8 -
You can customize the models that Pega Voice AI uses to transcribe customer conversations and identify topics and entities. Working with Pega Support...
Auditing changes to the value of fields
-
Reto
Auditing changes to the value of fields
1 Tarea
5 minutos
-
HRApps provides payroll setup for employees. For the Payroll Setup Case Type, an employee provides their bank information for direct deposit. When the...
Blending Traditional UI and Constellation
-
Reto
Blending Traditional UI and Constellation
5 Tareas
30 minutos
Pega Platform '23 -
The Tell Us More application and Instance Case Type is not Sweet Life's first project with Pega Platform™. They have a Create Product Case Type and a...
Configuring business conditions
-
Reto
Configuring business conditions
2 Tareas
5 minutos
-
U+ Bank identifies that many customer are missing their payment due dates, resulting in late fees and negative impact on their credit score. To...